Click the "Sign Up" button in the top right corner. You'll need to provide your email address and create a password. After verifying your email, your account will be ready.

Yes, you can update your email in account settings. We'll send a verification email to your new address to confirm the change.

Click "Forgot Password" on the login page and enter your email. We'll send a password reset link that expires in 24 hours.

Go to Account Settings > Privacy and select "Delete Account". Note this action is permanent and erases all your data.

Each user is limited to one account. Creating multiple accounts may result in suspension of all associated accounts.

Navigate to your profile page and click "Edit Profile". You can update your display name, phone number, and other details at any time.

You must be at least 18 years old to create an account and use our mobile top-up services.

Verification usually completes within 24 hours. If delayed, check your spam folder or contact support with your user ID.

Account ownership is non-transferable. To change account holders, create a new account and close the existing one.

Immediately contact support@topupbill.com with "Compromised Account" in the subject line. Include your registered email.

Select your country and mobile operator, enter the phone number and the amount you wish to top up. Complete the payment and the credit will be added instantly.

Most top-ups are processed instantly. In rare cases, it may take up to 24 hours. If it takes longer, please contact our support.

We support over 150 countries and 600+ operators worldwide. Check our coverage page for the complete list.

Yes, as long as the operator is supported in our system. You can top up your own number or someone else's as a gift.

Minimum top-up is typically $2-5 depending on the operator. Maximum amounts vary by operator and country regulations.

First, verify the phone number and operator. If the issue persists, contact our support with your transaction ID.

Yes, we offer auto-topup feature. You can set up recurring top-ups weekly, monthly, or when your balance falls below a certain amount.

Yes, we offer volume discounts for businesses and regular customers. Contact sales for custom pricing.

Select "Send as Gift" during checkout. You can include a personal message, and the recipient will receive notification of your gift.

Yes, you can top up mobile numbers in supported countries from anywhere in the world.

We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and select cryptocurrencies.

Yes, we use SSL encryption and PCI-compliant payment processors. We never store your full payment details.

We charge a small service fee that varies by country and operator. The exact amount will be shown before you confirm payment.

All prices are in USD. International customers see converted amounts based on current exchange rates.

Yes, invoices are automatically generated and available in your account under Billing History.

Common reasons include insufficient funds, expired cards, or bank security blocks. Contact your bank for details.

Currently, we only accept one-time payments. We're working on adding installment options in the future.

Taxes are applied based on your location. Final prices include all applicable taxes.

Currently, we only support one payment method per transaction.

Credit card and PayPal payments are instant. Bank transfers may take 2-3 business days to process.

Check your internet connection, clear browser cache, or try accessing during off-peak hours.

Ensure payment details are correct and your card has sufficient funds. Contact your bank if problems continue.

Use our bug report form in Help Center. Include browser version, OS, and steps to reproduce.

Check if you've entered the correct phone number with country code. Also verify that the operator is correct.

Force refresh (Ctrl+F5), clear cache, or try incognito mode. Report layout issues to support.

Log out and back in. If unresolved, contact support with purchase confirmation numbers.

Go to Billing > Payment Methods. You can add, remove, or set default payment options.

Check your spam folder. If it's not there, contact support and we'll resend the confirmation.

Try updating the app to the latest version. If the problem persists, uninstall and reinstall the app.

Ensure you're entering phone numbers in international format (with country code).

Refunds are only possible if the top-up failed and wasn't delivered to the recipient. Contact support within 48 hours.

Refunds typically take 5-10 business days to appear in your account, depending on your payment method.

Once payment is completed, cancellation is not possible as top-ups are processed immediately.

Unfortunately, we cannot reverse transactions once credit has been applied to a number. Please double-check before confirming.

No, we only offer full refunds for failed transactions. Partial refunds are not available.

Contact our support team with your transaction ID and details of the issue. We'll review your case.

If you're accidentally charged twice for the same transaction, we'll refund the duplicate immediately upon verification.

No, once credit is successfully applied to a mobile account, we cannot issue refunds based on usage.

If the operator confirms technical issues preventing top-up delivery, we'll issue a refund or retry the transaction.

No, promotional credits and discounts expire as per their terms and are not eligible for refunds.

We use PCI-compliant payment processors and never store full credit card numbers on our servers.

Yes, you can enable 2FA in your account security settings for enhanced protection.

We perform comprehensive security audits quarterly and after any major system updates.

We only collect essential account and transaction data. See our Privacy Policy for details.

Passwords are hashed using bcrypt algorithm. We never store plaintext passwords.

All data transmissions use TLS 1.3 encryption. Data at rest is encrypted with AES-256.

Yes, you can download your data package in Settings > Privacy > Data Export.

We have an incident response plan that includes immediate notification to affected users and regulatory bodies.

We monitor transactions for fraudulent activity but respect user privacy. Your top-up history remains confidential.

Responsibly disclose vulnerabilities to security@topupbill.com. We run a bug bounty program.

Our Terms of Service are available at https://topupbill.com/terms and linked in the website footer.

Refunds are only offered for failed transactions that we cannot resolve. Delivered top-ups are not refundable.

We comply with DMCA regulations. Copyright claims should be sent to legal@topupbill.com.

We guarantee 99.5% monthly uptime. Premium plans include SLA with compensation for downtime.

Yes! Visit our Feature Request forum. Popular suggestions get prioritized in our development roadmap.

Accounts violating our terms may be suspended. Serious violations result in permanent termination.

We monitor for suspicious activity and may require verification for large or unusual transactions.

We fully comply with GDPR. EU users have rights to access, correct, and delete their personal data.

We comply with all applicable regulations including anti-money laundering laws. Limits vary by country.

Yes, we offer business accounts with additional features. Contact sales for more information.